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Mahindra First Choice Wheels Ltd (MFCWL): Pioneering the Future of Pre-Owned Cars
Mahindra First Choice Wheels Ltd (MFCWL), a distinguished arm of the USD 17 billion Mahindra Group, is a trailblazer in the pre-owned car industry. Established in 1999 under the visionary leadership of Mr. Anand Mahindra, MFCWL set out to revolutionize the aftermarket sector by creating a comprehensive business ecosystem for pre-owned cars. Since its inception, MFCWL has evolved from a company-owned model to a highly successful franchise-based system, redefining the standards of buying and selling used vehicles in India.
Evolution of MFCWL
The journey of MFCWL began with a company-owned model, designed to ensure complete control over operations and customer experience. However, recognizing the benefits of local market knowledge and diverse capabilities, MFCWL transitioned to a franchise model in 2003. This strategic shift allowed the company to harness the strengths of various partners, each bringing unique insights, resources, and market reach to the table.
The franchise model has proven to be a game-changer, enabling MFCWL to expand rapidly and effectively. By partnering with individuals and entities across different regions, MFCWL has been able to tap into local expertise and adapt to varying market dynamics. This collaborative approach has not only facilitated growth but has also enriched the customer experience, making MFCWL the leading multi-brand certified used car player in India.
Mission and Vision
MFCWL’s mission is to “organize” every aspect of the pre-owned car ecosystem and deliver an experience akin to purchasing a new car. The company aims to transform the used car market by setting new benchmarks for quality, transparency, and customer satisfaction. By streamlining processes, enhancing product offerings, and leveraging cutting-edge technology, MFCWL strives to provide a seamless and trustworthy car-buying experience.
Market Potential and Growth
The pre-owned car market in India presents immense opportunities, with 120 used cars being sold for every 100 new cars. This statistic underscores the growing demand for certified pre-owned vehicles and highlights the potential for organized retail in the used car sector. MFCWL’s strategic vision and robust business model position it perfectly to capitalize on this trend and drive continued growth.
With over 1,200 franchise outlets spread across more than 600 towns and cities, MFCWL has established a formidable presence in the market. The franchise network includes over 90 partners who operate multiple franchises, a testament to the success and scalability of the MFCWL model. Each franchisee’s journey began with a single outlet, and many have expanded their operations after experiencing success with the brand.
Franchise Support and Management
MFCWL’s success is deeply rooted in its strong support system for franchise partners. The core team, comprising Territory Managers, Area Managers, State Managers, and Zonal Managers, plays a crucial role in overseeing and supporting each franchise. This dedicated team ensures that franchisees meet both their individual and collective performance expectations.
Franchise support at MFCWL extends beyond mere supervision. The company provides comprehensive technological and analytical assistance to help franchise partners navigate challenges and enhance their performance. This support system includes:
Diverse Franchise Partners
MFCWL’s franchise network is diverse, encompassing individuals from various backgrounds and industries. The company has always prioritized passion and commitment over specific industry experience when selecting franchise partners. This inclusive approach has led to a rich and varied network of franchisees, including those from non-trade backgrounds and women entrepreneurs.
Key qualities sought in franchise partners include:
Impact on Growth and Customer Confidence
Franchise partners play a pivotal role in MFCWL’s growth and success. By operating under the Mahindra brand, they benefit from established trust and credibility while contributing to the company’s expansion. The direct interaction with customers allows franchisees to offer superior products and services, reinforcing MFCWL’s reputation as a trusted provider of pre-owned vehicles.
The franchise network’s success has had a ripple effect on customer confidence. The consistent delivery of high-quality vehicles and transparent transactions has enhanced MFCWL’s brand image and fostered customer loyalty. As a result, the company has become the go-to destination for pre-owned cars, known for its reliability, quality, and exceptional service.
Future Plans and Expansion
Looking ahead, MFCWL is focused on deepening its market presence through strategic expansion and innovation. The company plans to leverage its franchise network to enter new locations and explore untapped opportunities. By introducing new ideas, operating techniques, and proven methods, MFCWL aims to further strengthen its position as a leader in the pre-owned car industry.
The continued success of MFCWL’s franchise model will drive future growth and enhance the overall customer experience. With a commitment to excellence and a forward-thinking approach, MFCWL is poised to shape the future of the pre-owned car market and deliver exceptional value to customers and franchise partners alike.
Operations Commenced On 1999
Franchise Commenced On 2003
Investment INR 30lakh - 50lakh
Franchise/Brand Fee INR 350000
Anticipated percentage return on investment 10 %
Likely pay back period of capital for a Unit Franchise 0-1 Years
Other investment requirements CAPEX of approx. Rs.5,00,000 depending on city type
Delhi, Haryana, Himachal Pradesh, Jammu and Kashmir, Punjab, Uttar Pradesh
Kerala, Karnataka, Tamil Nadu, Andhra Pradesh
Assam, Meghalaya, Mizoram, Tripura, Arunachal Pradesh, Manipur, Nagaland, West Bengal, Sikkim, Odisha
Gujarat, Rajasthan, Maharashtra, Goa
Chhattisgarh, Madhya Pradesh, Bihar, Jharkhand
Andaman and Nicobar, Pondicherry, Chandigarh, Lakshadweep, Daman and Diu
Mahindra First Choice Wheels Unveils 50 New State-of-the-art Franchise Stores Across India
Mahindra First Choice Wheels Unveils 50 New State-of-the-art Franchise Stores Across India
Type of property required for this franchise opportunity Commercial
Floor area requirement 1000 - 1500 Sq.ft
Preferred location of unit franchise outlet High traffic area like main roads, malls
Detailed operating manuals for franchisees Yes
Franchisee training location Both
Is field assistance available for franchisee ? Yes
Expert guidance from Head Office to franchisee in opening the franchise Yes
Current IT systems will be included in the franchise Yes
Do you have a standard franchise agreement? Yes
How long is the franchise term for? 5 Years
Is the term renewable? Yes
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