Canon eyes 6000 Service Outlets by December

Canon India as a part of the efforts to improve after sales service and customer support in smaller towns has set up 32 Canon Care Centres with exclusive franchisee service centers providing single point access to customers for all their service needs for any product. Canon Care Centres have been devised to ensure faster response, enhance personalized services and provide access to build in knowledge base. The centres are equipped with trained service engineer to handle repairs and queries. The service centers have been set to provide single face/single point of contact for Canon printers and cameras. The company has also set targets for future and wants to set up at least 6000 outlets by December this year. Canon India launched the inauguration of its `Level IV Master Service Centers` in Mumbai and Gurgaon last month. These `Master Service Centers`, spread over 2,000 square feet each, are the first Canon-owned camera repair and service centers designed on international standards. The company will also be renovating two authorised service franchises at Hyderabad and Chennai. Canon is dedicated to the advancement in technology and innovation and commits 10 per cent of its total revenue each year to R&D.