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According to a report, the global retail market is expected to touch the record-breaking growth of close to 5% through 2016, exceeding to $13.2 trillion. Meanwhile, India has emerged as the 5th largest retail industry, expected to grow at the US $950 billion by the end of 2018.
Retail franchisors are particular are utilizing the educational tool for improving the employees’ performance at their workplace. Indian retail sector has recently seen a rapid implementation of employee training programs, enhancing the progress of employees along with increased sales.
Why is it important?
Usually, franchisors neglect the importance of implementation of such programs as it requires ads on capital as an investment. But not to forget, training could prove to be profitable in the long run. It is believed that employees who are well educated and informed about the training materials have enhanced communication skills, knowledge about the industry and products… more.
The retail industry is known for its rich turnover rates where employee training can improve employee retention rate, fulfilling their job responsibilities.
Corporate training results in increasing sales
Introduction of such programs can help an organization to get well-informed employees, convincing the customers to buy the products and services of the organization. It helps to keep employees aware of the latest offers and services, making the communication process easier with customers. It leads to customer satisfaction, resulting in higher sales and profits.
Easy access to information
The blended training process helps an employee to learn several things about the flexibility and paced training modules, learning the steps for a better customer service. They could log into the e-learning platforms, getting informed about compliance updates and refreshing their memory about the various products.
This process helps the employees to work more seamlessly, achieving their goals in no time.
