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For establishing a successful franchise business the crucial aspect is managing uniform standards of delivery for customers across the length & breadth of the network. The crucial question is- How can one ensure that our customer’s experiences is the same in a leading metro city and in a tier- III town of India?
The answer to the question
A good mix of defined processes, guidelines, ongoing training, apt use of technology and resource management makes this possible. At EuroKids the epitome of managing uniform service across the network is more crucial since we are responsible for nurturing young minds who are taking their first step out of home experience. At playschools special care has to be taken to ensure the safety, hygiene, security, and the developmentally appropriate curriculum of the kid. All these can be delivered through trained staff and hence ongoing audit becomes an integral part of the franchise offering.
Method to grow edu biz
Since, the first day of inception, edupreneurs’ constant endeavour should be to create & improve the processes to suit the growing needs of the business and operational expansion in far-flung locations. Close monitoring of the processes and timely reporting of deviations ensures compliance and improvement in quality of standards at the playschools.
- Good use of technology, direct and indirect manual interventions to make audits effective should be the aim for all the education brand franchisors.
- Constitute a team of academic co- ordinators to ensure the delivery of curriculum as per the daily teaching plan and paced accordingly.
- Conduct surprise checks and review of CCTV footage to ensure kids are treated with care all the time.
External support
We have introduced the ETAT - EuroKids Teacher Assessment Tool, an online platform that aims to first on board the right talent and then imparts the necessary skills to be a EuroKids educator. Taking the objective of safety first for the students a step further, we have joined hands with a leading safety audit & certification agency that will help us ensure the safest pre-school environment for the kids. However, some edupreneurs also use the services of external agencies to conduct mystery audits at regular intervals to monitor various facets of their franchise centres across the country.
