OSM, ReadyAssist To Launch Roadside Assistance Program For Three-Wheelers

Omega Seiki has recently announced a strategic collaboration with ReadyAssist to roll out a comprehensive roadside assistance program for Omega Seiki's three-wheelers. In the inaugural phase, ReadyAssist's Roadside Assistance (RSA) initiative is set to cover all currently deployed Omega Seiki Mobility (OSM) vehicles. As the partnership progresses into its second year, a retail subscription plan is slated for introduction, extending ReadyAssist RSA benefits to all existing Omega Seiki vehicles.

Vimal Singh SV, Founder & CEO of ReadyAssist said "We're excited about the partnership with OSM, as it signifies a pivotal step in enhancing the EV support ecosystem. At ReadyAssist, we're committed to providing reliable assistance to OSM customers, contributing to a seamless and satisfying electric vehicle experience."

Innovative Hub Support

Beyond roadside assistance, ReadyAssist will offer support for hub movements through towing services on ad-hoc orders, following a government-to-government (G2G) model. This innovative approach aims to enhance the overall assistance ecosystem for Omega Seiki vehicle owners.

Uday Narang, Founder and Chairman of Omega Seiki Private Limited stated, “With 750 touch points strategically positioned across the length and breadth of the country, our dedication to service excellence is at the core of our ethos. I am confident that this collaboration will not only elevate our after-sales support but will set new standards in the electric vehicle support ecosystem.”

“Our comprehensive service network, coupled with ReadyAssist's expertise, ensures that our customers can rely on prompt and efficient assistance, reaffirming our position as leaders in the dynamic landscape of electric mobility," he added.

Elevating EV Support

The collaboration signifies a significant step forward for both Omega Seiki and ReadyAssist, showcasing their commitment to providing a seamless and comprehensive support system for Omega Seiki three-wheelers. The phased approach, spanning the initial RSA coverage and later retail subscriptions, reflects a strategic vision to cater to the evolving needs of Omega Seiki vehicle owners and further solidifies the partnership's long-term objectives.

In addition to the partnership with ReadyAssist, OSM emphasizes service excellence through a robust infrastructure. This includes Company Owned, Company Operated (COCO) Service Centers for direct control and quality adherence.

All dealerships feature comprehensive service setups, ensuring efficient support nationwide. Complementing this infrastructure is a proactive on-ground service team of 70 individuals, poised to promptly address customer needs. This multifaceted approach, in conjunction with the collaboration with ReadyAssist, positions OSM as a front-runner in both electric mobility and customer-centric service within the industry.