Providing next-gen telephony solutions

Telecom solution provider Big V Telecom, incubated by Tata Elxsi, provides seamless communication solutions to SMEs and individuals for faster and transparent communication. The CRISIL rated and ISO certified company is striving passionately to take the technological advances to the grass root level across the length and breadth of India. Keshor Daga, Founder & Managing Director, Big V Telecom spoke to us about their services, strategies for reaching across the nation and the opportunities Big V holds for investors and entrepreneurs.

Share something about the journey of Big V Telecom. 

The journey has been enriching and exciting from the first day and it’s still the same due to Big V team’s passion for innovation and technology. Introducing a completely new concept in India was certainly a challenge; however, the uniqueness of the concept inspired me and the team to devote our efforts to it. Our solutions have always been welcomed by individual users as well as organisations. Big V's notable achievements include designing of the first railway enquiry number 131 for the Indian Railways and some other projects for BSNL, TV 18’s commoditiescontrol.com and municipal corporations in India. Our flagship brand YOCC (Your Own Contact Centre) aims to provide business telephony to SMEs and individuals at nominal costs. The value addition and highest quality of our offerings are the factors that keep us on the top preference of our clients.

How does franchise model help in business expansion for Big V as well as franchisees?

The franchise model is the most feasible way of large scale expansion in a limited span of time. It enables us to reach local markets in the nook and corner of India. Our aim is to provide next-gen telephony solutions at nominal cost.  With franchise model, it is easy to understand local market and market requirements. Suggestions and feedback from local franchisees help us to come up with better strategies for successful operation. Likewise, franchisees too will reap the benefits of our tried and tested business model and products that would reduce their efforts and expenses without compromising on financial benefits.

What scope new franchisees have in this industry?

The future of business telecom industry is bright and it opens lots of business opportunities for the investors as well as franchisees. Our franchisees can present multiple products in telecom services for diverse sectors. We have a wide range of products serving organisations as well as individuals in every sector. Every corporate establishment nowadays wants a single number brand identity for a better customer recall. Similarly in government offices helpline numbers are of great use. The demand for our technology is rising enormously, expanding the scope for franchisees as well.

Does Big V offer support and training to the franchisees?

Yes, Big V team provides services and advice at every step and ensures that the franchise runs smoothly. We not only help in recruiting the required personnel but also offer initial product and sales training. The training includes educating business partners and their staff about the technical as well as marketing aspects of the business. Big V appoints a dedicated Key Account Manager for each of our franchisees who motivates and drives sales for our partners. We provide all the strategic and operational support necessary to ensure smooth business for our franchisees.

Tell us about your strategies and plans for 2015.

Our prime strategy is to create more value for our franchisees. We are trying to penetrate deeper into tier II and III cities, which hold untapped business potential. We are planning to expand our franchise network by joining hands with innovative and passionate business partners. Our Prime Minister is very keen on using technology for all round development of our nation and we are proud to play our part by providing state of the art technology to masses and small industries at affordable cost .