Reliance Communications (RCOM) is one of India's foremost and truly integrated telecommunications service provider. It serves over 118 million active mobile subscribers on its seamless CDMA and GSM, IP enabled network across the country. To upgrade the service experience of its subscriber, RCOM is in the process of expanding its high tech and fully integrated customer touch points across 22 telecom circles it operates in. These Reliance Mobile stores are being upgraded as special experience zones for its wireless products and services, where a customer would be able to find solutions and remedy to any telecommunication related query by a well trained staff manning them.
The new Reliance Mobile Stores (RMS) would have a mix of Company owned and Franchisee owned outlets, totally in sync with the expanding and evolving requirements of its customers. As RCOM is the only integrated telecom operator offering seamless pan India CDMA and GSM Mobile services to its customers, these new stores will benefit RCOM’s subscribers to have easy access to solutions & services on demand at a convenient location near them. These new Mobile stores are being upgraded as one stop shops to provide instant solutions under one roof to any subscriber who requires handset related remedy, including dongles & smart phones or needs to seek a remedy pertaining to mobile services being offered by RCOM.
The company plans to have over a 1000 such Hi-tech RMS by the end of current financial year, keeping majority of them under its own ownership to have a better control through the initial teething phase of this expansion.
