5873
/ 3
Min Read
The packers and movers’ industry is among those few business sectors that have gained rapid growth in the last 4-5 years. Having been a niche segment once, the packers and movers’ market is now on the radars of many new entrepreneurs and franchisors that are looking to start their own business.
Being a service-oriented business, it’s among the most preferred options for entrepreneurs that are willing to establish their venture without infusing a lot of capital. The service can be initiated with minimal investment that doesn’t even require a massive office in a popular business locality.
An Unorganised Sector Filled with Opportunities
Any successful and profitable business firm or sector in modern India has been once an unorganized sector. The industry has been penetrated with different business ideas that eventually shaped the ecosystem in a beneficial manner, shifting it from unorganised to being anorganised one.
Sahil Mithal, co-founder, ShiftKarado says, “At present, the industry is facing many impediments; it’s highly unorganised state is one of the major ones, as of now, which is hindering its growth. With this, there is a stereotyped notion about many movers and packers across India.
Many companies are still handling their operations through a poorly trained workforce and using mini tricks loaded with riskily-tied household items, which are more concerned about reaching the right destination on time and safely move the cargos to the right place.”
The Floating Population Booming the Packers & Movers’ Industry
The packers and movers or the relocation industry has eventually gained fair momentum in the last couple of years. The market presence of relocation firms are gradually rising, which itself shows the growing demand of the industry and its bright future in the upcoming few years.
“Relocation or packers and movers’ brands are increasing due to an increase in the floating population of the nation. Additionally, the development of right and massive infrastructures for both personal and professional use is propelling business growth for packers and movers,” added Mithal.
The Rise of Chatbots
Artificial intelligence is not a buzzword anymore. But, the kind of innovations it’s bringing into our lives will always create a buzz from time to time. Chatbots are AI-based creations that are designed to offer seamless customer support services. It’s a software that interprets whatever you write or ask through a voice message and accordingly responds to them. The best part about these awesome bots is: they can chat and resolve multiple issues and queries at the same time.
Well, in this case, we can say robots have absolutely replaced humans. Research says that chatbots are 18 times more efficient than humans when it comes to giving instant responses and ensure customer satisfaction.
Real-Time Tracking
Mithal shares, “Technology has given birth to diverse mobility solutions. Some come with GPS tracking, allowing customers to relax while their shifting process is work in progress. A customer is able to do live tracking of their household items/shipment from anywhere. GPS services are more beneficial for long-distance transportation of goods. Such services enormously add value to an organisation’s offerings, build trust among customers, and develop better reliability in the long term.
This strategic approach clearly removes the age-old challenge that customers have been facing for ages – transparency. Earlier, customers just used to book a local transporter to get their things shifted, which incurred a lot of expenses with no transparency. Fortunately, the advent of tech advancements has completely freed customers from such issues.”
